Communication - the key to success!
A FKI case study

Page 1: Introduction

This case study focuses on the issue of communications. It describes a range of ways in which organisations communicate with their workforce in order to:- help employees understand fully what they are required to do provide feedback on how well they are meeting that requirement give them an opportunity to share ideas on how products and services can be improved let them know how the company is...
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Page 2: The process of communication

Communication needs to flow in all directions in a successful organisation. The Board needs to devolve their objectives through management to all employees but equally need to be able to receive ideas and input from all corners of the business. Here are some of the ways businesses communicate:Annual ReportsEach employee receives an annual statement from the Managing Director of his or her...
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Page 3: Job appraisal

All employees agree with their immediate manager the scope of their job. This Job Description means that the objectives, duties required, responsibilities and performance levels expected are understood and can be used as a basis for regular appraisal. At appraisals, the manager can give feedback to employees on how well they are performing against job requirements, the employees can express any...
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Page 4: Project teams

Project Teams are formed for short periods to address cross Company issues, acting as a problem specific "task force". They include representatives from the various production and support teams involved and provide a method of drawing ideas on solutions from the shop floor.The Board has recently developed a Mission Statement for the Company which is a brief statement of company aims and values and...
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Page 5: Top down communication

The Company has five operating departments and each has a monthly review meeting. Every three months, group meetings known as sector boards bring together representatives from the various departments. These provide a means of jointly dealing with common problems or new developments and the results are communicated to the Directors.The Management Team puts a heavy emphasis on Top down...
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Page 6: Conclusion

There is a role in the workplace for every method of communication, but any successful communication strategy cannot omit face to face communication and the spoken word. Messages are much more readily absorbed when received in this way.
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