Harrods needs employees who can face the challenges that its reputation and standards bring. Its challenge is to find (and retain) employees with the right mix of skills and abilities, who can be developed to become the managers of the future. The purpose of training and development at Harrods is to better the performance of employees to enable Harrods to meet its business goals. Harrods understands that allowing employees to acquire new skills, expertise and qualifications supports employee progression which leads to increased motivation.

Training and development is vital to businesses in all sectors. The Scottish government has recently announced a £2.9m investment to increase the number of training places for primary school teachers. This is the result of workforce planning to ensure there is a pipeline of qualified teachers to replace those reaching retirement. (BBC, 1st February 2013)

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