Integration in the public sector: HM Revenue and Customs
A HMRC case study

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Page 6: Conclusion

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The O'Donnel Review made a strong case for integrating the Inland Revenue and HM Customs and Excise. This integration is not a one off 'Big Bang' process. There will be change in the future to produce more savings and benefits. This enables this purpose to be carried out more effectively. HMRC must be accountable to the public and other stakeholders. A single body designed to focus on consumers and other stakeholders requires clear planning and continual training for employees.

The purpose of HMRC is to collect tax in a fair way, while making sure that individuals receive the allowances they are due. The formation of HMRC means the public gets better value for money. The public and businesses will spend less time on tax and benefit related issues. The costs of dealing with tax collection will fall and the public will have improved information and a quicker service. This leads to a win/win situation that is highly motivating for everyone.

HMRC | Integration in the public sector: HM Revenue and Customs
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