Page 8: Benifits Of The Service Exellence Program
Through implementing these programmes with its customers, Kraft Foods has been able to substantially improve the quality of service through:
- Improved understanding of the total supply chain.
- More efficient order and delivery processes.
- Better management of change such as promotions.
- Skilled people focused on the right things.
Additionally through delivering operational excellence, cost savings along the supply chain have been realised. The model provides a simple template for good business practice that can be used in most supply chains.