Delivering Service Exellence In The Supply Chain
A Kraft Foods UK case study

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Page 5: Service Exellece Program

To help in consistently delivering against its objectives, Kraft Foods has developed a model known as the Service Excellence Programme which creates a strong supply chain relationship between the company, as the supplier and its customers, the retailers.

The programme interlinks a series of proven, simple concepts that drive customer service up and cost out from the joint Supply Chain.

Kraft Foods UK | Delivering Service Exellence In The Supply Chain
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