Using strategy and planning to measure, monitor and report performance
A Land Securities Group case study

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Page 3: KPIs and stakeholders

KPIs and stake holders

Some of Land Securities' KPIs or business objectivesare financial, while others are non-financial. A financial example is 'to create sustainable, long-term returns for shareholders. (Sustained real growth in earnings per share to be at least 3% per annum over rolling three-year periods, with annual revenues and profits to exceed targets)'. KPIs or business objectives provide a series of precise measures against which business decisions and further action might need to be taken. A non-financial example is to 'ensure high levels of customer satisfaction with overall customer satisfaction in retail and London to exceed targets'.

Measuring performance

These KPIs or business objectives provide a series of precise measures against which business decisions and further action might need to be taken. They also help to show how well the business is meeting the needs of its stakeholders.

The table shows how the various business objectives or KPIs measure the impact of the business on each stakeholder group. Objective setting through KPIs is viewed as extremely important by Land Securities. By evaluating its performance each year against these objectives, new targets can be set, which enables the business to grow further.

Land Securities Group | Using strategy and planning to measure, monitor and report performance
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