Legal services commission

The Legal Services Commission runs the legal aid service in England and Wales. It helps people get the information, advice, representation and legal help they need to protect their rights and resolve their problems. The legal aid scheme protects some of society's most vulnerable and disadvantaged people. It employs over 1,700 staff around England and Wales.

Contact: Legal Services Commission Address: 85 Grays Inn Road, London WC1X 8TX Tel: 020 7759 0000 Email: personnel@legalservices.gov.uk http://www.legalservices.gov.uk/aboutus/vacancies

• Edition 15 The advantages of centralisationThis business organisation case study looks at why and how a number of HR activities have recently been centralised at the Legal Services Commission and the benefits these changes have brought to staff, the public and the organisation.
  1. Introduction
  2. Reasons for change
  3. Centralisation
  4. Decentralisation
  5. Managing the change
  6. Conclusion
• Edition 14 Becoming a lean service organisationThis lean production case study shows how the process of reform, using lean production principles, is helping the Legal Services Commission to cut down on any wasteful expenditure.
  1. Introduction
  2. Lean production
  3. The benefits of a lean service
  4. Implementing a lean environment
  5. Quality Assurance and Continuous Improvement
  6. Conclusion
• Edition 13 Using PEST analysis to identify external influencesThis external influences case study focuses on the work of the LSC and illustrates what factors affect its performance and how it responds to these factors.
  1. Introduction
  2. External factors
  3. Political factors
  4. Economic factors
  5. Social and technological factors
  6. Conclusion
• Edition 10 Promoting social inclusion through access to legal servicesAs a result of carefully reading the Case Study, students should be able to: know that direct public sector involvement in the UK economy has declined in the last 25 years, explain how government appointed bodies are responsible for contracting services to private businesses, understand how regulation and contract supervision promotes greater efficiency in public service.
  1. Introduction
  2. People's rights and social inclusion
  3. The importance of partnership
  4. Vision, values and stakeholders
  5. Communicating the 'Employer Brand'
  6. Conclusion
• Edition 9 Managing change: a new approach to legal servicesAs a result of carefully reading the Case Study, students should be able to: explain the basic SWOT components involved at the time of establishing the PDS, outline key strategic elements of the PDS launch: location, customer service, recruitment, IT, and quality. distinguish between criminal law and civil law.
  1. The difference between criminal law and civil law
  2. The Public Defender Service (PDS)
  3. Setting up the Public Defender Service
  4. Change
  5. The launch of the Public Defender Service
  6. Conclusion