Managing change: a new approach to legal services
A Legal Services Commission case study

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Page 6: Conclusion

The Public Defender Service is a comparatively new service designed to serve a society that is increasingly looking to recognise the rights and needs of all of its members. Its reputation depends on the calibre of its staff and the level of service they offer to clients. Following its successful introduction, the PDS is well set to develop and expand in the future.

Legal Services Commission | Managing change: a new approach to legal services
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