Page 6: Conclusion
This case study highlights the link between the cyclical process of performance review and the way in which individuals can develop a career path. This allows employees to manage and plan their own training and development. By using a framework of technical skills and business competencies, Marks & Spencer is able to develop a precise link between the requirements for each post and the necessary characteristics of the people to fill each post.
The process enables Marks & Spencer to plan its staffing needs with certainty and invest in appropriate areas for training. In an industry where competition is intense, developing staff has probably never been so important. The success of Marks & Spencer is evidence that such investment has been worthwhile.