- Edition 9 Growth through well-planned investmentAs a result of carefully reading the Case Study, students should be able to: distinguish between short term and long term assets, understand the need for a strategy for growth, identify some indicators of financial success.
- Edition 8 Generating cash for growthThis growth case study examines how in 1999 MFI recognised the need to make key changes in order to develop a successful competitive strategy. In particular it focuses on how the organisation has managed its finances more effectively.
- Edition 4 Health & Safety in the modern workplaceThis health & safety case study examines MFI’s commitment to Health and Safety and shows how, in recent years, the company has successfully developed new approaches to auditing and measuring Health & Safety performance standards in individual stores.
- Edition 2 Developing a customer focused sales strategyThis customer service case study focuses on MFI’s Sales Division Strategy launched in 1993. This strategy is based on the simple realisation that the future success of MFI’s business depended on MFI’s ability to meet and exceed customer expectations profitably.
- Changing customers expectations
- MFI home works
- MFI Sales Division MISSION
- Definition of good customer service
- The team
- Service benchmarketing
- Service statement
- Responses and remedies to customer complaints
- Empowerment
- Customer Complaints Procedure
- Customer communications
- Building customer relationships
- Customer care training
- Finding out what customers want
- Standing out from a crowd
- Edition 1 “If it doesn’t benefit the customer – We don’t do it”
- Case StudiesThe case studies are suitable for all business schools at all levels, the Business Case Studies are constructed around a key element of the business studies curriculum
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- External EnvironmentUnderstand the influences of the external environment in the business studies curriculum, see real life examples within our case studies with downloads
- FinanceUnderstand the purpose of the finance function in the business studies curriculum, see real life examples within our case studies with downloads
- MarketingUnderstand the purpose of the marking function in the business studies curriculum, see real life examples within our case studies with downloads
- OperationsUnderstand the purpose of the operations function in the business studies curriculum, see real life examples within our case studies with downloads
- PeopleUnderstand the purpose of the people function in the business studies curriculum, see real life examples within our case studies with downloads
- StrategyUnderstand the purpose of the strategy function in the business studies curriculum, see real life examples within our case studies with downloads
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- Audio Case StudiesOur case studies cover a wide variety of real business topics from Accounting & Finance, Communication and Decision Making to Brand Promotion, External Influences to Strategic Planning.These are intended to not only help students pass exams but to help them gain a fundamental understanding of modern business, preparing them for a future career by bringing theory to life in “actual” business situations and practices.The case studies are designed to support independent learning, creating a number of personal, learning and thinking skills (PLTS), at the same time as encouraging more in depth understanding (and therefore better results), giving teachers and students alike a clear picture of the progress achieved.Although case studies are free to view individually online there is no substitute for having a Audio version to listen to each case study.
- ePostersBuy these A3 sized ePosters as an effective visual aid to learning. Displaying these educational posters in the classroom reinforces key learning points and messages essential to the successful completion of each business module.
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