Page 6: Conclusion
All decision-making involves elements of risk and reward. For every decision there are risks. Many organisations are structured so that major decisions are taken at the highest levels. This is because decisions at the top can have major effects for the whole organisation. At the tactical and operational levels, the risks are smaller.
At RWE npower, people at all levels are encouraged and empowered to make decisions informed by accurate information. By using the skills of people like Jay and by giving ongoing support and training, RWE npower is able to rely on good quality decision-making at all levels. The 'Strategic Spare Parts Project' project has the potential to create a more secure power supply and guarantee greater customer satisfaction.