Page 6: Conclusion
Portakabin has seen a steady growth in take up of EBS. From their introduction in 2001 until today, 2011, nearly 50% of buildings hired by Portakabin include EBS.
EBS now accounts for a substantial proportion of the turnover of the hire business. It has also enhanced the image of Portakabin as a ‘total solutions’ business that can provide high levels of customer satisfaction and customer recommendation – 90% of today’s customers would recommend Portakabin to a colleague or friend.
Portakabin continues to generate new ideas and research new EBSs with customers so that the organisation can provide an ever improving means of satisfying their needs.