Job roles at Specsavers
A Specsavers case study

Page 3: Roles within the organisation

Job roles come with different levels of responsibility. These levels will be directly related to the individual person”s expertise and training. A job description describes the various activities associated with a particular job role.

Skills and competencies

A Specsavers store requires a wide mix of people with different skills and competencies. For example, within a Specsavers store:

  • the Optometrist has the responsibility for making sure that customers” eyes are tested and for recommending the appropriate type of glasses
  • a Dispensing Optician will have the responsibility of checking that the correct glasses are provided for the customer
  • a store Supervisor will manage a team of Optical Assistants.  Optical Assistants will have delegated authority to deal with customer enquiries and make recommendation for selecting frames, having been provided with appropriate training to give them the necessary skills.

Specsavers is passionate about delivering outstanding patient care. It does this by ensuring stores give the best dispensing advice to meet customers' needs. It also puts great emphasis on recruiting and training highly motivated staff. Employees are expected to share Specsavers' vision of providing patients with the best possible service.

Specsavers | Job roles at Specsavers

Listen

Downloads

You can download resources for this case study below

Case study pages

This page and contents, ©2018 Business Case Studies, is intended to be viewed online and may not be printed. Please view this page at http://bizcas.es/mmdII8.