Tag: Managing Change

Managing Change

In order to operate successfully, businesses today need to operate in rapidly changing markets and conditions, developing a culture which is prepared to respond to change. They are no longer able to...

Creating a new way of working based on trust

In recent years this pattern has changed. We have seen the stripping out of layers of bureaucracy as organisations have become leaner and flatter. Increasingly the emphasis today is on creating a...

Enhancing customer service

Customer service can be used to achieve a personal relationship by focusing on meeting needs and requirements. The term can be used to describe the personal relationship that develops between the customer...

Trade UNIONS- dealing with change

Is that your view of trade unions? Really? And you don't know of trade unions with more women members than men? So: Where has your knowledge and view of trade unions come from?If...

Making things better

This study focuses on the way in which Philips has transformed its organisation and culture in order to flourish in the modern competitive world. Organisations today operate within an environment of change....

Managing change to meet market challenges

NATS is the UK’s leading provider of air traffic control services. Each year it handles 2.2 million flights and 220 million passengers in UK airspace with an average of 6000 flights over...

Trade unions dealing with change

Introduction 'Trade unions? Just groups of men who shout a lot and call strikes. They're dinosaurs, unwilling and unable to respond to a changing world. They're finished.' Is that your view of trade unions?...

Overcoming barriers to change

The external environment in which businesses operate is continually changing. Businesses must respond to these changes to remain competitive and continue to meet the needs of their customers. They need the commitment...

Developing the skills for managing change

Change is something that happens in businesses all of the time. Change can occur in an organisation’s internal or external environment. As a result, this process of change is constant. Change management...
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