How roles and functions contribute to competitive advantage
A Tarmac case study

Page 1: Introduction

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A Nottingham County Surveyor, Edgar Purnell Hooley, discovered tarmac by accident in the early 20th century. He found a barrel of tar had spilled onto the road at a local ironworks. This had mixed with waste slag from the furnaces. The result was a dust-free, strong surface. Hooley created and patented the product that could take the weight of the new automobile. In 1903 the Tarmacadam syndicate...
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Page 2: Organisational roles and functions

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In an organisation as large and diverse as Tarmac, there are many different jobs. The structure is complex, so individuals within the business need to understand their roles and responsibilities. This enables the whole workforce to work together and achieve Tarmac's aims and objectives. Operations is a key functional area at Tarmac. This is where a number of processes come together to make...
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Page 3: The Operations function

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The Operations function brings together raw materials with the production process to make products that customers need. It also shares ideas across the company about how to improve processes or achieve cost savings. This is known as best practice. The benefits are wide-ranging, such as increased efficiency and more effective management of health and safety and environmental issues. For example...
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Page 4: The Financial function

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Finance is critical to any business. All areas of the business need to have up-to-date information about its financial health. Financial reporting is a major part of this function. Tarmac has different routes for people to join the company, at both graduate level and through apprenticeship schemes. Graduate trainees enter this support function at Operator level. Operator level Lisa McKenzie...
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Page 5: The Human Resources function

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Human Resources Management is an important asset to any business. It provides expertise in: managing change and facilitating training and development recruitment, selection and employee relations pensions and benefits communicating with employees Tarmac aims to build the capacity and capability of its people to achieve their full potential. This strategy strengthens the business in the...
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Page 6: Conclusion

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Tarmac's business involves much more than building and maintaining roads. It is a multinational business and serves different types of customers across its business activities. To maintain its competitive advantage, Tarmac needs to have employees with high levels of skill. To support this, it provides career development opportunities across a wide variety of job roles. Tarmac's change...
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