How roles and functions contribute to competitive advantage
A Tarmac case study

Page 2: Organisational roles and functions

In an organisation as large and diverse as Tarmac, there are many different jobs. The structure is complex, so individuals within the business need to understand their roles and responsibilities. This enables the whole workforce to work together and achieve Tarmac's aims and objectives.

Operations is a key functional area at Tarmac. This is where a number of processes come together to make the products or services to satisfy customer needs. Tarmac Operations has support services in:

  • Human resources (HR) This includes planning for and forecasting staff requirements, and managing recruitment and selection. The HR team ensures that managers apply HR policies and procedures consistently across the business. The development of staff is a key priority within Tarmac.
  • Finance manages and monitors the flow of money across the business. The finance team produces financial and management accounts and supporting information. Financial accounts deal with financial transactions, such as profit and loss accounts. These satisfy the organisation's legal financial requirements. Management accounts look forward and contribute to the strategic decision making process by forecasting financial performance.
  • Strategy, Marketing & Technical. By understanding customer needs, the marketing function can inform the overall business strategy. It also ensures that Tarmac”s image and brand reflect its high quality and success. The technical team looks for innovative solutions to keep Tarmac”s profile high in the market.

Within these functional areas, Tarmac has three main levels of staff.

Managers - organise and plan their departments to exceed the expectation of internal end external customers. They work closely with other managers across the company to promote a range of benefits, including:

  • continuous process improvements
  • improving accuracy
  • reducing the need to repeat work
  • driving up efficiency year on year.

Supervisors - work with managers to ensure that operators apply procedures and practices consistently. This involves using best practice to create value-added services across the business.

Operators - are responsible for day-to-day operations of the business. This is the level at which a graduate might enter the organisation in order to learn all aspects of the business. The role requires accuracy, efficiency and a high level of individual responsibility. Graduates can achieve rapid progress to more senior levels in the business.

Tarmac believes 'in bringing out the best in all our people, allowing them to realise their full potential'.  Tarmac promotes and encourages a culture of learning and development throughout the organisation through its Organisational Development team.

This team leads and coordinates training, learning and development opportunities. These enable people at all levels to acquire and practice high levels of skill and expertise. This means individuals can achieve their personal goals, as well as contributing to the wider mission and vision of the organisation.

Tarmac | How roles and functions contribute to competitive advantage



You can download resources for this case study below

Case study pages

This page and contents, ©2018 Business Case Studies, is intended to be viewed online and may not be printed. Please view this page at