Business Studies Teaching Resources

- Operations

Below is a list of case studies taken from the Operations section of Business Case Studies. Choose your sub topic from the list of arrowed links below the Operations heading.

Operations resources for teachers

Business organisation

  The advantages of centralisation

Supporting resources
Lesson suggestions
Other Resources
Downloadable ePoster available
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Chart showing the benefits and drawbacks of centralisation and decentralisation. Digital download prints in A3 size. – £3.49

Customer service

  Delivering a superior customer experience

Supporting resources
Customer service
Training and development
Other Resources
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This bright and easy-to-digest A3 ePoster is a useful addition to any classroom, but its also a great revision tool for your bedroom wall. The poster is an engaging resource that explores TNTs sure we can slogan and how it impacts and drives the business. By stripping the curriculum down to key points supported by TNT, you get a learning resource that is going to help you achieve. You can download and print your poster as soon as your order has been processed, so theres no waiting around for delivery. – £3.49

  Developing competitive advantage through customer service

Supporting resources
Customer service
Training and development
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Outlines the key components of customer service at Morrisons and the benefits that these bring to the company in a spider diagram. Digital download prints in A3 size. – £3.49

  Using customer service to position a business

  Customer service as a strategy

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The 'What, Why, Who and How' of customer service at Parcelforce Worldwide. Digital download prints in A3 size. – £3.49

  The importance of customer service at Enterprise Rent-A-Car

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Chart showing what customer satisfaction is, benefits, impacts and how it can be measured Digital download prints in A3 size. – £3.49

  The importance of customer service

Health & safety

  Adding value through health and safety

  Investing in safety

Supporting resources
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Chart showing the Health and Safety process and benefits at First Group. Digital download prints in A3 size. – £3.49

  Success through managing quality, safety, customer service and cost

Lean production

  Achieving sustainability through lean production

Supporting resources
Lean production
Other Resources
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This eye-opening A3 ePoster explores lean production at Nestl, using an easy-to-digest diagram to put across key points from its case study that helps support the curriculum. The poster is a helpful addition to any business studies classroom, but its also a great tool to stick up on your wall to help you revise. Theres no need to be waiting around for a delivery, as soon as your order has been processed, you can download and print out your poster. – £3.49

  Competitive advantage through efficiency

  Lean production at Portakabin

  Becoming a lean service organisation

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Diagram showing the elements of lean production including JIT, QA and TQM. Digital download prints in A3 size. – £3.49

Location of business

  Locating a business to enhance the customer experience

  Sustainable performance in the construction industry

Management of change

New product development

  New technology development in the primary sector

Supporting resources
Other Resources
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Chart outlining product development from generating ideas, planning, research, development, testing and implementation. Digital download prints in A3 size. – £3.49

  Using innovation to create competitive advantage

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Flow chart showing how the research 'funnel' delivers innovative new products. Digital download prints in A3 size. – £3.49

Quality

  Creating quality customer care

  Implementing quality systems

  The importance of quality in creating competitive advantage

  Standardization and quality management

  Planning for quality and productivity

Research and development

  Creating a competitive advantage through R&D

  How innovation drives research and development

  Product design through research and development

Supporting resources
Other Resources
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Flow chart showing the stages of product design from research and development through to launch. Digital download prints in A3 size. – £3.49

  Using research and development to improve agricultural productivity

  Taking a long-term view - developing fuels for the future

Supply chain

  The importance of sustainable purchasing and supply

  Creating shared value in the supply chain

Supporting resources
Corporate social responsibility
Other Resources
Downloadable ePoster available
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This A3 ePoster is an open and engaging resource that works just as well on your bedroom wall as it does in the classroom. By breaking down core aspects of the curriculum and presenting it in digestible charts and diagrams, youre able to revise in a fraction of the time. This poster displays a flow-diagram looking at whats involved in creating shared value. Theres no need to wait for a delivery, as soon as you buy the poster you can download it, print it out and stick it up. – £3.49

  Developing a sustainable supply chain to add value

  Managing the supply chain to meet customer needs

  Supply chain from manufacturing to shelf

  Building a sustainable supply chain

Other Resources
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Flow diagram highlighting the key elements of the IKEA sustainable supply chain. Digital download prints in A3 size. – £3.49

  Managing stock to meet customer needs

  Creating a sustainable chocolate industry

What is ‘Operations’?

Operational topics include what organisational structures and methods of production are available to companies and how these are relevant to manufacturing and service industries.

Other case study topics covered include:

  • The types and functions of the primary, secondary, tertiary sectors of industry within the economy.
  • How companies determine where they site their businesses to meet production requirements or customer demand
  • Which method of production (batch, job, flow) is relevant to different types of product/industry
  • Looking at lean production and efficiency with a view to reducing waste, improving productivity and saving costs
  • The role of quality assurance and the difference between this and quality management
  • The different approaches to managing quality and efficiency (e.g. Continuous Improvement, Just-in-time, Total Quality Management). How empowerment and team-working are essential to delivering this in the organisation
  • Managing stock efficiently to contribute to efficiency
  • How research and development is central to innovation.