The importance of employee motivation

2049

A distinguishing feature of Wetherspoon pubs is that they are music-free so as to encourage conversation. All have substantial no-smoking areas.  Meals are served from opening until one hour before closing and account for over 25% of sales.  They also specialise in the sale of cask-conditioned beers from Britain’s regional brewers. In modern service industries, friendly, motivated employees who are willing and able to provide the required level of customer service can make all the difference between success and failure. J D Wetherspoon has 11,200…

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