TNT is the market leader in the provision of business-to-business (B2B) express delivery services. It delivers documents, parcels and freight securely between businesses, using road or air transport.
TNT was founded in Australia in 1946 by Ken Thomas with a single truck. Today, TNT is a global business, delivering up to 150 million items per year. It employs over 10,000 people across the UK and Ireland.
TNT has focusing its core strategy on delivering a quality customer experience. It has developed a two-year programme to implement and communicate its Customer Promise to employees and customers.
Case studies in Business Case Studies
Edition 17 Delivering a superior customer experience
This customer service case study examines how TNTâ€™s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisationâ€™s culture.
Edition 16 Delivering a business strategy
The strategic planning case study explores how TNT delivers its business strategy and achieves consistently high standards of service through its people.