Using management training to build a better business
A Travis Perkins case study

Page 1: Introduction

The term 'learning organisations' has become widely used in recent years. This is applied to businesses that best adapt and change so that the people within keep in touch with both themselves and the environment in which they operate. Such organisations place great emphasis upon learning and the need to adapt as an ongoing process. Today, learning organisations take the process of learning to...
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Page 2: Travis Perkins

Travis Perkins is one of the largest organisations in the building materials distribution business. Its principal activities are the marketing and distribution of timber, building and plumbing materials to the building trade and to industry generally in the United Kingdom. Within the last ten years the company has expanded more than any other merchant. In order to maintain this growth, the...
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Page 3: Recruitment

The purpose of recruitment is to buy in and keep the best available human resources to meet the organisation's needs. From the outset, therefore, it is important to be clear about: what a job entails the qualities required to do the job the incentives and processes of training and development that would attract and then motivate the right kind of employee. Travis Perkins requires...
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Page 4: Assessing candidates

When assessing job applicants, it is important to do so against the required criteria for the job. For example, in choosing a teacher of business studies, one would look for a knowledgeable candidate with a good teaching record, the ability to work with others in a team and, of course, the ability to inspire and enthuse students. The selection process at Travis Perkins assesses candidates...
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Page 5: The management trainee programme

The aim of the scheme is to provide the trainee with a comprehensive knowledge and understanding of the operations of a Travis Perkins' branch over a period of two years. At the end of the two years the trainee's performance will be considered by the Company Management, who will then place the trainee in their first permanent position with ongoing personal development. The job offered will...
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Page 6: Self-assessment

A key part of the scheme is self-assessment. It is important for trainees to appreciate what they have learned and to think about how they can apply this learning. This application is not just within their immediate job role, but also over the long term as they develop opportunities and utilise their potential working for the company. For example, self-assessment questions include: List four...
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Page 7: Conclusion

A good management training scheme must be one that sets up a long-term career path for its participants. If such schemes only equip trainees for a job and meet their 'basic needs' in the workplace, the chances are that they will fail. The Travis Perkins management trainee scheme provides trainees with shared long-term objectives, Travis Perkins is successful, and its trainees know they have the...
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Related: Travis Perkins
Case studies in Business Case Studies

  • Edition 10 Building Human Resources to provide a foundation for growth

    As a result of carefully reading the Case Study, students should be able to: appreciate the importance of customer service as part of the overall product offered by organisations, understand how customer service helps to give an organisation a competitive advantage, illustrate how customer service enables an organisation to build a strong business capable of growing faster than its competitors.