This business and the environment case study focuses on regulation in the water services industry in England and Wales and shows how the Office of Water Services (OFWAT), the Department of the Environment, the Environment Agency and the Drinking Water Inspectorate, play a crucial role in regulating the industry in this country.

This government influence case study looks at how regulation involves the development of rules or conditions which govern the behaviour of an organisation, by setting standards which are clearly defined, understood and designed to be achieved.