Page 6: Conclusion
Centralisation has improved working methods at the Legal Services Commission. A key benefit is that all staff now have access to standardised support services so that they receive equal treatment regardless of where they work.
Centralisation has enabled the Commission to reduce costs and provide its internal customers (its employees) with a much more efficient service. It can also provide more cost-effective administration which benefits the taxpayer.
The change process is an ongoing process. The improved quality of service provision and employee experience is being built upon to enhance the work of the Commission in the future.