The advantages of centralisation
A Legal Services Commission case study

Page 1: Introduction

Listen to page 1

Human Resource (HR) services are at the heart of all organisations. They are the processes and systems set up to look after an organisation's people. They include recruitment of new employees, organising their induction and a range of activities concerned with looking after the welfare of the employee at work, for instance, health and safety and working conditions. This case study looks at...
Read full page

Page 2: Reasons for change

Listen to page 2
[audio= for change]

In making a case for change it is important to identify the drivers for change. Drivers are those forces which support a change. Change managers should identify these drivers and how important they are. They should also identify factors that support leaving things as they are. If the drivers exceed the factors that are discouraging change then the change should take place. This model helps to...
Read full page

Page 3: Centralisation

Listen to page 3

Change management Centralisation involves bringing together key activities in one particular part of an organisation. This might be, for example, at Head Office.   The Commission created a change management team to help introduce the centralisation process. The team worked closely with HR managers. Together they have set up 25 Standard Operating Procedures to replace the previous...
Read full page

Page 4: Decentralisation

Listen to page 4

Decentralisation involves carrying out tasks locally within the individual units of an organisation. Decentralisation also has advantages and disadvantages. The disadvantages of decentralisation may be: higher costs of people and time poor communications the lack of standardisation across the organisation loss of control of procedures by the centre. However, the Legal Services...
Read full page

Page 5: Managing the change

Listen to page 5
[audio= the change]

Effective communication When a business or its employees are used to working in a set way, there may be some resistance to change. Good communication and a clear explanation of the reasons for change are therefore essential. Managing change effectively involves putting in place appropriate systems and ways of working that enable people to accept change smoothly. The Commission has...
Read full page

Page 6: Conclusion

Listen to page 6

Centralisation has improved working methods at the Legal Services Commission. A key benefit is that all staff now have access to standardised support services so that they receive equal treatment regardless of where they work. Centralisation has enabled the Commission to reduce costs and provide its internal customers (its employees) with a much more efficient service. It can also provide...
Read full page

Related: Legal Services Commission
Case studies in Business Case Studies