Managing Change

Creating a new way of working based on trust

In recent years this pattern has changed. We have seen the stripping out of layers of bureaucracy...

Enhancing customer service

Customer service can be used to achieve a personal relationship by focusing on meeting needs and requirements....

Trade UNIONS- dealing with change

Is that your view of trade unions? Really? And you don't know of trade unions with more...

Making things better

This study focuses on the way in which Philips has transformed its organisation and culture in order...

Managing change to meet market challenges

NATS is the UK’s leading provider of air traffic control services. Each year it handles 2.2 million...

Overcoming barriers to change

The external environment in which businesses operate is continually changing. Businesses must respond to these changes to...

Developing the skills for managing change

Change is something that happens in businesses all of the time. Change can occur in an organisation’s...

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