Operations

Continuous Improvement

Product development through continuous improvement

Corus is part of the Tata Steel Group, the world's sixth largest steel producer. Within Europe, Corus...

Continuous improvement within an organisation

Some business improvements involve a giant leap forward. An example of this would be the development of...

Re-engineering a business process

All organisations are faced with periods of evolution and revolution. As they prepare for a period of...

Continuous improvement as a business strategy

The steel manufacturing company Corus focuses on meeting the needs of its worldwide customers and providing innovative...

Customer Service

Using customer service to position a business

However, customer service is only a small part of the overall offer. For example, a customer may...

Delivering a superior customer experience

The reputation of a business may be affected by what its customers think and say about its...

Developing competitive advantage through customer service

Morrisons was founded over 100 years ago, as a stall in Bradford market. It has been a family...

An integrated approach to customer service

When customers buy a product or service they are increasingly aware that they are also buying an...

Efficiency

Creating world class performance in a Jaguar assembly plant

In recent years, many UK manufacturing and service industries have transformed their production methods and processes. Businesses...

People in organisations

When you run a large organisation, you are likely to have a large number of employees. The...

Health And Safety

Success through managing quality, safety customer service and cost

Walkers are the UK's biggest crisp manufacturer. The business operates the world's largest snack factory at Bursom...

Operating an effective safety health and environmental policy

Living is a risky business. Taking risks begins in childhood, and continues throughout our lives and into...

Adding value through health and safety

Adding value to a product involves making it more desirable and better for the final consumer. Ways...

Health and safety in the workplace

Everyone has the right to be in a safe and healthy workplace. This is a basic human...

Innovation

Staying ahead in a competitive environment

For any business, becoming and staying the market leader is a huge task, even for household names...

Taking flight into the future

One of the most significant economic developments is the internationalisation and globalisation of commerce. Almost every type...

Creating innovation for competitive advantage

Companies must innovate in order to keep ahead of their competitors. If an organisation wants to create...

Leading the digital revolution through innovation

Throughout the 20th century, the pace of technological advancement has increased dramatically. The digital revolution, now upon...

Lean Production

Building the Jaguar S-Type

The background to Jaguar provides a good example of entrepreneurship - identifying opportunities, creating a winning formula...

Becoming a lean service organisation

The Legal Services Commission is a service organisation. It provides legal services through its Providers in the...

Competitive advantage through efficiency

The food retail industry is a highly competitive market. More so than ever, organisations need to offer...

Lean production

This case study focuses on the way in which Jaguar, one of the world’s most prestigious car...

Location Of Business

Relocating a Gala Club

Gala ClubsThe core business of Gala Clubs is bingo. Bass PLC originally owned it, but in 1997...

Locating a business to enhance the customer experience

One of the most important decisions a business has to make is where to locate. The location...

Managing a store relocation project

This case study describes the relocation in 1994 of the Marks & Spencer store in Kendal. The...

Sustainable performance in the construction industry

Cement was invented in England in 1824 and is a key ingredient in concrete. Every year the...

Management Of Change

Creating an ultimate travel experience

As a newly-formed rail operating company, Great North Eastern Railway Ltd (GNER) took over one of the...

Embracing and pursuing change

With the changing expectations of customers, organisations constantly need to adapt to remain competitive. When faced with...

Developing a stronger customer focus

Customers are not simply looking for good products. Rather, they seek good products which address their individual...

Merger And Acquisition

The acquisition of Dr Pepper Seven Up Company Inc

This case study focuses on how Cadbury Schweppes acquired the American-based company Dr Pepper/Seven-Up. Of particular interest...