People

Communications

Getting the message across the importance of good communications

Today´s Inland RevenueThe range of work undertaken by the Inland Revenue is broadening. It includes helping people...

Using business TV within a changing organisation

Internal communications occur between various members and parts of an organisation and, usually, there are several different...

The importance of effective communication in a competitive market

Effective communications is a key element of any business’s operations. How well a business communicates with its...

Using communications to develop business opportunities

Direct sellingAmway was set up in 1959, with only a disused service station as a base. Today,...

Developing People

Apprenticeship training within the steel industry

Sheffield Forgemasters International Ltd (SFIL) is a steel producer and engineering company. Based in South Yorkshire, the...

Investing in training to safeguard the future

Training and innovationThe Group aims to be Europe's most innovative, profitable and customer focused printing company. It...

Moving decision making down the line

Today, we have moved well beyond the time when decisions were made at the top of an...

Increasing employee engagement through HRM

Harrods is a brand that is recognised all over the world. Its Knightsbridge store has 1 million...

Diversity

Competitive advantage through diversity

In 1901 county surveyor Thomas Hooley noticed a fallen barrel of tar that had split open in...

The business benefits of diversity

Differences can come from individual characteristics and life experiences, such as where you went to school or...

Using diversity and inclusion to provide better service

Tesco is the UK’s leading retailer, serving millions of customers every day. It also employs more people...

Establishing a diversity initiative

In a rapidly changing business environment decision-takers in large organisations are recognising that, in order for their...

Equal Opportunities

The role of an equal opportunities policy

A critical issue in the development of a successful working relationship is whether we believe we are...

Managing Change

Overcoming barriers to change

The external environment in which businesses operate is continually changing. Businesses must respond to these changes to...

Making things better

This study focuses on the way in which Philips has transformed its organisation and culture in order...

Managing change to meet market challenges

NATS is the UK’s leading provider of air traffic control services. Each year it handles 2.2 million...

Creating a new way of working based on trust

In recent years this pattern has changed. We have seen the stripping out of layers of bureaucracy...

Motivation

Changing working patterns

Lloyds TSB Group is one of the UK”s biggest organisations. It employs over 66,000 people in the...

Motivating and engaging employees for better business

Virgin Media was created from the merger of NTL, Telewest and Richard Branson's Virgin Mobile and is...

Building a better workplace through motivation

People spend a considerable part of their lives at work, so it is not surprising that they...

Implementing a management development programme

other countries’ products are becoming increasingly sophisticatedinternational trade in services is set to growmodern products need a...

Organising People

Developing responsiveness through organisational structure

UNISON is the UK’s biggest public service trade union. It represents 1.3 million members who deliver essential...

Meeting business needs through workforce planning

Constant change places demands on organisations. To meet these challenges, organisations need to be dynamic and adaptable....

Organisational structure in an innovative environment

Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology...

Workforce planning in the global oil and gas environment

Today most people, probably yourself included, have come to expect energy at the touch of a button...

Protecting People

Organisations and Unions

UNISONFormed in 1993 when three public sector unions joined together, UNISON is the UK's largest union. The...

UNISON and unions’ wider role

UNISON works with both employers and employees to ensure that public service workers receive a fair deal....

Acas and effective workplaces

As markets become increasingly competitive it is essential that employers and employees have a good working relationship and are...

Trade associations at work

This case study covers the role played by Trade Associations in the UK economy. It draws on...

Recruitment And Selection

Using management training to build a better business

The term 'learning organisations' has become widely used in recent years. This is applied to businesses that...

Recruiting selecting and training entrepreneurial managers

The Arcadia Group Limited is one of the UK's largest fashion retail companies with over 25,000 employees,...

The recruitment, selection and training of people at Arcadia

In 2002, Philip Green bought Arcadia for £800 million. He changed it from a public limited company...

Recruitment and selection in the energy industry

Businesses need to recruit and select the best people. This helps them achieve their aims and objectives....