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Building Human Resources to provide a foundation for growth (PDF)

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SKU: tt100-pdf-8-203-10 Categories: ,

Description

Building Human Resources to provide a foundation for growth in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • appreciate the importance of customer service as part of the overall product offered by organisations
  • understand how customer service helps to give an organisation a competitive advantage
  • illustrate how customer service enables an organisation to build a strong business capable of growing faster than its competitors.

Read the case study online here

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