Managing change: a new approach to legal services in full in PDF format taken from edition 9 of Business Case Studies.
As a result of carefully reading the Case Study, students should be able to:
- explain the basic SWOT components involved at the time of establishing the PDS
- outline key strategic elements of the PDS launch: location, customer service, recruitment, IT, and quality.
- distinguish between criminal law and civil law.
Read the case study online here