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SWOT analysis in action (PDF) |
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Communicating with stakeholders (PDF) |
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Business aims, objectives, and values (PDF) |
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Using customer service to position a business (MP3) |
£6.99 |
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£6.99 |
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Leading international markets (PDF) |
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The importance of customer service (PDF) |
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Standardization and quality management (PDF) |
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Becoming a lean service organisation (MP3) |
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£13.98 |
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Using promotion to boost sales and brand value (MP3) |
£6.99 |
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£6.99 |
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Factors affecting organisational structure (MP3) |
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£6.99 |
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