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Standardization and quality management (PDF)

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Standardization and quality management in full in PDF format taken from edition 9 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • understand why it is important to establish standards
  • explain the meaning of standard, standardization, quality and quality management
  • outline the role of standardization in ensuring the safety of users of products and services.

Read the case study online here


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