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A customer-centred approach to providing insurance (MP3)	£6.99	A customer-centred approach to providing insurance (MP3) quantity	£6.99	×
Motivational theory in practice at Tesco (MP3)	£6.99	Motivational theory in practice at Tesco (MP3) quantity	£6.99	×
Using call centres to deliver customer solutions (PDF)	£5.99	Using call centres to deliver customer solutions (PDF) quantity	£5.99	×
The advantages of centralisation (MP3)	£6.99	The advantages of centralisation (MP3) quantity	£6.99	×
Providing a customer-centric service (PDF)	£5.99	Providing a customer-centric service (PDF) quantity	£11.98	×

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