Home Strategy Strategic planning A customer-centred approach to providing insurance (MP3)

A customer-centred approach to providing insurance (MP3)

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A customer-centred approach to providing insurance in full in audio MP3 format taken from edition 16 of Business Case Studies.

(podcast) This case study examines the customer-focused approach of Zurich, the insurance and financial services provider

Read the case study this MP3 podcast relates to here

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