Delivering the mission statement
A Foreign & Commonwealth Office case study

Page 1: Introduction

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The Foreign & Commonwealth Office (FCO) is the lead UK government department in foreign affairs. Its mission is to formulate and deliver foreign policy and look after UK interests abroad. This includes providing services and supporting British citizens abroad. It also supports British companies through UK Trade and Investment. The UK works with other countries on major issues like...
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Page 2: Aims and objectives

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It is important for every organisation to be clear about what it wants to achieve. A mission statement gives the direction and focus for the organisation.  FCO's mission statement is: 'Better World, Better Britain'. This statement recognises the interdependence of countries, for example, Britain trades with the Caribbean islands for its year round supply of tropical fruits. This means that...
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Page 3: Strategy

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Once FCO has identified specifically what it wants to achieve and by when, it then goes on to develop strategies and tactics. Strategies are the broader plans the 'what needs to be done'. These are generally longer term. Tactics are shorter term activities which help to fulfil the strategy. There may be several tactical ways of implementing a strategy. As part of FCO's work, it aims to...
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Page 4: Roles and responsibilities

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FCO staff come from a wide range of ethnic, religious, gender, social, sexual and professional backgrounds. This broad basis means people and their skills can be matched to particular projects and assignments appropriately. People work to their strengths and build on their existing skills. People can join the organisation at various entry levels from Administrative Assistant to Team Leaders. One...
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Page 5: Measuring outcomes

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For the FCO, it is essential for it to meet its performance targets. This means having the right people in the right place at the right time to put the strategies in place to achieve its goals and objectives. Every year the FCO's autumn performance report illustrates how it has met its objectives and its Public Service Agreement (PSA) targets. These targets are set by central government. The...
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Page 6: Conclusion

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The Foreign & Commonwealth Office has a mission to provide a service to protect and support the British public in the UK and abroad. In working towards its mission it sets a range of goals and objectives which also need to encompass meeting government targets. Feedback on these targets is published each year in the autumn performance report. These are then assessed against the FCO's...
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