Strategic planning
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A customer-centred approach to providing insurance (MP3)
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A customer-centred approach to providing insurance (PDF)
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Adding value through asset optimisation (MP3)
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Adding value through asset optimisation (PDF)
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Combining an offline and online business (PDF)
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Delivering a business strategy (MP3)
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Delivering a business strategy (PDF)
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Matching people with technology to create a global strategy (PDF)
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Using planning to construct a better future (PDF)
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