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Home Operations Quality The importance of quality in creating competitive advantage (MP3)

The importance of quality in creating competitive advantage (MP3)

£3.99

100 in stock

SKU: tt100-MP3-35-200-10 Category:

Description

The importance of quality in creating competitive advantage in full in audio MP3 format taken from edition 10 of Business Case Studies.

(podcast) As a result of carefully reading the Case Study, students should be able to:

  • know that quality relates to how well a product does what it is intended to do
  • explain how the ability to provide quality consistently gives some companies competitive advantage
  • demonstrate the importance of offering customers high quality service.

Read the case study this MP3 podcast relates to here