Quality
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Creating world class quality standards (MP3)
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Creating world class quality standards (PDF)
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Implementing quality systems (PDF)
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Planning for quality and productivity (PDF)
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Quality through standards (PDF)
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Standardization and quality management (PDF)
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Supporting business through standards (MP3)
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The importance of quality in creating competitive advantage (MP3)
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The importance of quality in creating competitive advantage (PDF)
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