Managing change
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Creating a new way of working based on trust (PDF)
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Developing the skills for managing change (MP3)
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Developing the skills for managing change (PDF)
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Enhancing customer service (PDF)
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Making things better (PDF)
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Managing change to meet market challenges (PDF)
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Overcoming barriers to change (MP3)
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Overcoming barriers to change (PDF)
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Trade Unions – dealing with change (PDF)
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