This e-book gathers together all 38 operations case studies in one handy collection, allowing you to really get to know the curriculum, from continuous improvement to health and safety and the importance of customer care. Teachers can make sure everyone in your school or university can brush up on the operations studies by opting for the ‘Network Licence’.
The case studies were written alongside many of the world’s top businesses and presented in a clear and accessible way to make sure you get the most out of them, in order to help pass your exams and keep a lifelong operational understanding.
It’s not just for the classroom, the collection is a great tool for revision in your own time, at home on your e-reader or on even the library computer.
- Continuous improvement – the Corus way
This case study helps students understand how companies train, develop and communicate with staff to delivery continuous improvement.
- Continuous improvement as a business strategy
This case study focuses on the process of Continuous Improvement (CI) at the CCI steel plate manufacturing mill at Scunthorpe. It will show how Corus is finding new ways of achieving its objectives from existing resources.
- Product development through continuous improvement
This case study focuses on how Corus used its knowledge and experience of continuous improvement (CI) to win new business.
- Continuous improvement within an organisation
This case study looks at how the use of Kaizen can achieve improved productivity and a culture of continuous improvement.
- Creating a sustainable chocolate industry
This case study explains BCCCA’s role in providing a focus for UK chocolate manufacturers to work together on non-competitive issues.
- Combining factors of production to achieve growth objectives
This case study identifies the four Factors of Production and their importance, and the nature of enterprise and its central role in producing goods and services efficiently.
- Investing in safety
This case study shows how FirstGroup, the world’s leading transport company, has developed a culture of safety.
- Adding value through health and safety
This case study explains in detail how Portakabin implements health and safety policy and highlights the benefits this brings to the business.
- Health and safety in the workplace
This case study helps students understand the role of unions and their role in Health and Safety.
- Success through managing quality, safety, customer service and cost
This case study helps students understand operations management – balancing safety, quality, customer service and cost.
- Competitive advantage through efficiency
This case study will demonstrate how Aldi uses a lean approach to its business operations to offer its customers quality products at competitive prices.
- Becoming a lean service organisation
This case study shows how the process of reform (using lean production principles) is helping the Legal Services Commission to cut down on any wasteful expenditure.
- Lean production at Portakabin
This case study focuses on how Portakabin uses lean production methods to ensure it produces a quality product that gives value to the customer.
- The importance of sustainable purchasing and supply
This case study explores the role of purchasing and supply in the oil and gas industry.
- Managing stock to meet customer needs
This case study shows how important effective management of stock is for an organisation in both meeting customer needs and controlling costs.
- Supporting agriculture to create sustainable development
This case study helps students understand why a sustainable supply chain is important for manufacturers.
- Building a sustainable supply chain
This case study looks in detail how IKEA has achieved its aim to be a responsible business in each of the three sectors of the supply chain.
- Supply chain from manufacturing to shelf
This case study shows how Kellogg’s fulfils this mission in the later parts of the supply chain from manufacturing to shelf.
- Managing the supply chain to meet customer needs
This case study focuses on how the second largest grocery brand in the UK – Warburtons – manages its supply chain.
- Critical path analysis at Network Rail
This case study highlights the importance of planning for major projects and how using Critical Path Analysis contributes to efficient and effective use of resources.
- Delivering a superior customer experience
This case study examines how TNT’s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisation’s culture.
- The importance of customer service at Enterprise Rent-A-Car
This case study demonstrates the importance and emphasis that Enterprise Rent-A-Car places on the role of excellent customer service in growing the business.
- Using customer service to position a business
This case study shows how the online bank First Direct positions itself in the retail banking sector.
- The importance of customer service
This case study explains whand illustrates what is meant by a customer focused culture through using examples of how Homebase employees operate.
- The importance of excellent customer service
This case study helps students appreciate that in order to maintain a steady level of success businesses need to nurture a decent relationship with its customers.
- Sustainable performance in the construction industry
This case study examines how CEMEX locates and carries out its operations in a sustainable way.
- Locating a business to enhance the customer experience
This case study focuses on how Enterprise Rent-A-Car decides where to locate its new or relocated branches.
- New technology development in the primary sector
This case study focuses on how Anglo American carries out new product and process development.
- Developing new products
This case study outlines the key stages in new product development, differentiating between qualitative and quantitative market research.
- Using innovation to create competitive advantage
The case study focuses on how innovation can be utilised in order to gain an advantage over competitors in any given market or industry.
- Implementing quality systems
The case study showcases BSs role in creating standards for products (including materials, hardware, software and services), processes and systems.
- The importance of quality in creating competitive advantage
This case study explains that quality relates to how well a product does what it is intended to do.
- Creating quality customer care
This case study examines how Zurich brings quality to life in the care it provides for its customers every day.
- How innovation drives research and development
This case study will look at the processes of research and development (R&D) at ARM and show how these support the company’s leading market position.
- Taking a long-term view – developing fuels for the future
This case study explains why businesses take a long-term view of sustainable business practice and investment.
- Using research and development to improve agricultural productivity
This case study looks at the research and development (R&D) process as part of product development and its importance to environmental sustainability.
- Product design through research and development
This case study shows how research and development (R&D) is central to building Syngenta’s product range.
- Quality through standards
This case study helps students understand the importance of quality and how standards help organisations delivery quality.