Home Strategy Business strategy Helping develop e-business and e-customer service (PDF)

Helping develop e-business and e-customer service (PDF)

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Helping develop e-business and e-customer service in full in PDF format taken from edition 6 of Business Case Studies.

This case study examines how IBM, one of the world’s leading Information Technology and Communications businesses, is enabling a variety of other businesses to take the “e” revolution further.

Read the case study online here

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