Integration in the public sector: HM Revenue and Customs
A HMRC case study

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

Page 4: The impact of integration on business operation

HMRC image

The integration of HMRC required a new structure. An Executive Committee similar to a Board of Directors in a public company is in control. It decides the strategy and business plan for the organisation. An executive makes decisions and ensures they are carried out. HMRC is now divided into 36 business areas, each one led by a Director and reporting to an Executive Committee Member. The integration has also changed how people find out about the tax they have to pay. It will be much easier to do this as only one organisation is involved. HMRC has set up special teams to offer more help. These examples show two of the new changes.

Advice on tax

Miss X has graduated from university and has just started a small Internet Café. She now finds that all her tax concerns are covered by one organisation. For her, HMRC is a one-stop shop dealing with VAT payments, income tax, and the repayment of her student loan. It is much easier for her to run her business because of this. She can concentrate on essentials like market research and gaining new customers.

Advice on starting a business

Anyone who wants to start a small business will have to think about tax. HMRC has specialist Business Support Teams. They advise small businesses about tax and what they will have to pay. HMRC has a Business Start up Unit, which provides a pack of materials called 'Working for Yourself'. It also uses state-of-the-art Internet materials, including "Now You are Self Employed". New businesses get help from a range of easy-to-read materials. In addition, self-employed people can discuss tax issues face-to-face with specialist HMRC business advisors.

HMRC | Integration in the public sector: HM Revenue and Customs