Operations management: the Wincanton way
A Wincanton case study

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

Page 4: Information Technology

The Information Technology (IT) team at Wincanton focuses on defining the system requirements and identifying the most suitable IT specifications for the warehouse facility. This involves working closely with the client to understand existing systems, ensuring the links between the two and also with the rest of Wincanton's systems work effectively. The team's work will include installing and testing the system as well as training employees.

The IT team will also be responsible for developing a Disaster Recovery Plan (DRP) as part of contingency planning. In its contracts with clients, Wincanton undertakes to provide them with a service 24 hours a day, 7 days a week, 365 days a year. The purpose of the DRP is to ensure that Wincanton is in a position to fulfil this promise, no matter what happens.

By using IT effectively throughout its operations Wincanton is able to improve its efficiency and the quality of the service it provides. The company also uses IT in many different aspects of the logistical process e.g. by using bar codes and voice identifying technology. This is now so highly developed that in an automated warehouse Wincanton's systems enable 24 pallets to be offloaded from a vehicle in less than 90 seconds.

Wincanton also uses IT to support the work of the other functions of the business, such as operations, finance and human resource management.

Wincanton | Operations management: the Wincanton way