Integration in the public sector HM Revenue and Customs

To integrate or merge means to join together. There are often advantages for two organisations to merge to become one. The most important is that it enables greater efficiency. It can also give a better service to customers. This case study looks at the recent integration of Inland Revenue and Customs & Excise to create a new, more efficient HM Revenue and Customs (HMRC). HMRC is responsible for collecting the vast majority of taxes in the UK. It also administers Working and Child Tax Credits,…