Managing change to meet market challenges

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In addition to providing services to 14 UK airports including Heathrow, the world’s busiest dual runway airport, and managing all upper airspace in the UK, NATS works in more than 30 countries around the world spanning Europe, the Middle East, Asia and North America. NATS prides itself on delivering a safe and efficient air traffic service every day in the UK. This involves managing some of the most complex airspace in the world. NATS was established as a national body within the UK in 1962 and in 2001 became a Public/Private Partnership (PPP). This new model of ownership led to more investment (over £2bn since the PPP), which in turn has driven an improvement in NATS’ safety performance, operational efficiency and output through continued innovation. A major part of NATS business is to provide air traffic control services in the UK. The experience and expertise of its highly trained workforce is critical to solving the multitude of challenges faced by the aviation industry around the world. Air traffic does not rest or sleep, so the company operates 24 hours a day, 365 days of the year, including Christmas Day. Unfortunately NATS is not alone in understanding this.  Many industries have...

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