Introduction Profitable and innovative commercial businesses are ones which provide customers with exactly what they need and want. Portakabin is an example of such a business. Portakabin has been...

 Introduction We live in a consumer driven society in which the choices made by ordinary people play a large part in shaping decisions made by...

Individuals work for many different reasons. Financial rewards are frequently a key factor in influencing why individuals undertake certain jobs. However, money is not...

Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology solutions for the financial services industry. With...

PricewaterhouseCoopers was created in 1998 by the merger of two firms - Price Waterhouse and Coopers & Lybrand - each with historical roots going...

Introduction Britannia is the third largest UK building society, with group assets exceeding £16 billion. Following the conversion to plc status of a number of...

Introduction The Legal Services Commission is a service organisation. It provides legal services through its Providers in the form of advice and legal help to...

This case study focuses on the way in which Jaguar, one of the world’s most prestigious car manufacturers, has employed lean manufacturing processes. This...

One approach to business is to develop a product and then look for customers. However, for many businesses the customers come first. They adopt...

The name ‘Rolls-Royce’ has always been associated with high quality products. Most people probably link the company with high quality aero-engines and motor cars....

The Overseas Trade Services (OTS) network is a partnership between the major Government departments involved in exporting and promoting British industry abroad. The key...

The strategic road network in England consists of motorways and major 'A' roads. It represents only 3% of all roads in England yet carries...

If your business utilizes a fleet for your employees, you may be concerned about how much it is costing. Vehicles are expensive, and there...

Business can’t exist without customers. And customers need constant care if they are to continue working with your business. Making and keeping customers are always...