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The importance of quality in creating competitive advantage (PDF)

The importance of quality in creating competitive advantage in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • know that quality relates to how well a product does what it is intended to do
  • explain how the ability to provide quality consistently gives some companies competitive advantage
  • demonstrate the importance of offering customers high quality service.

Read the case study online here

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The importance of quality in creating competitive advantage in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • know that quality relates to how well a product does what it is intended to do
  • explain how the ability to provide quality consistently gives some companies competitive advantage
  • demonstrate the importance of offering customers high quality service.

Read the case study online here

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