Implementing quality systems in full in PDF format taken from edition 10 of Business Case Studies.
As a result of carefully reading the Case Study, students should be able to:
- understand the benefits to customers when businesses operate and produce to defined standards
- explain the gains to producers and suppliers from being known to operate to defined standards
- appreciate BSI’s role in creating standards for products, (including materials, hardware, software and services), processes and systems.
Read the case study online here