There are a number of laws that protect the customer against the actions of unscrupulous manufacturers and sellers. Particularly important are the Sale of Goods Acts. These set out that goods must be: ‘Of merchantable quality’ – ie free of significant faults; accepting faults that are drawn to your attention by the seller (e.g. a tea shirt that is discounted because it has a snag in it).’Fit for the purpose’ – including any particular purpose mentioned by you to the seller. For example, if you…

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