Using technology to create a paperless office

Information technology has become increasingly important in the life of all organisations in providing effective communication systems, serving all members of an organisation. At the same time, information technology has become a key element in providing organisations with a competitive edge over rivals. This case study focuses on an innovative information technology-based development in the communications systems of Independent Insurance which was designed to pave the way towards a paperless business environment. Independent Insurance Independent Insurance is an insurance group which provides general insurance and…