Page 6: Conclusion
Regulation is a developing process and there are many different views about how well the water companies are operating within this demanding environment. These views may largely depend upon how each individual is influenced and this may be on several counts (e.g. as customers, shareholders, members of a community, etc.). However, at the sharp-end, despite all of the changes in the ways in which these businesses have to operate, their core activity is still the provision of essential water services, upon which our well-being depends.