Roles, responsibilities and career development
A British Gas case study

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Page 1: Introduction

In the past, many people would expect to undertake the same job for the whole of their working lives. However, today it is widely recognised that individuals will be involved in a process of lifelong learning and career development throughout their working life. This may involve making changes to their chosen career path as well as taking on more responsibility.

2010-05-28-05-16-be4780-4British Gas is a British-owned energy supplier. It is part of Centrica. It is a top 30 FTSE100 company with energy businesses in the UK and North America. British Gas is the UK’s leading provider of energy and has over 16 million customer accounts. British Gas employs over 20,000 people and was voted one of the ‘25 Best Big Companies to Work For’ by The Sunday Times in the UK in 2011.

Investing in employees

British Gas understands the importance of investing in its employees. Training employees is the cornerstone of developing the business. Its open and honest culture, based on trust and respect, creates a sense of community. British Gas focuses on building a diverse workforce where employees can fulfil their potential and be rewarded fairly for their efforts.

Valuing diversity or difference provides a business with many benefits, for example, being able to draw on the widest pool of talent. It also enables a business to closely reflect its customers’ needs. British Gas does this by having female engineers available to respond to its female customers in their homes.

This case study shows how British Gas develops the roles and responsibilities of its employees at different levels. In doing so, it illustrates how individuals are able to develop a career that reflects and rewards their potential. It shows the variety of career paths available within British Gas, the structures that employees work within and the levels of responsibility for each role.

It also highlights how British Gas needs employees with a wide range of skills and abilities. Roles within British Gas range from engineering to marketing, accounting to IT as well as those involved in customer service.

British Gas | Roles, responsibilities and career development